Privacy Policy

1. Information We Collect

Personal Information: When you request our services, we collect: name, email address, phone number/WhatsApp, exam/course information, and any details necessary to provide our services.

Technical Information: For exam assistance, we may collect technical data including IP address, browser type, operating system, and connection details necessary to provide our service securely.

2. How We Use Your Information

We use collected information exclusively to:

• Provide requested exam assistance services
• Communicate with you about your order
• Process payments (only after successful service delivery)
• Improve our services and customer experience
• Comply with legal obligations if required

We NEVER: Sell, rent, trade, or share your personal information with third parties for marketing purposes. Your information is used solely to deliver the services you requested.

3. Data Protection & Security

We employ industry-leading security measures to protect your information:

• Military-Grade Encryption: All communications are encrypted using AES-256 encryption
• Secure Servers: Data stored on secure, password-protected servers with regular security audits
• Limited Access: Only authorized personnel have access to customer information, only when necessary
• Secure Payment Processing: We use trusted payment processors with PCI DSS compliance
• Regular Deletion: Customer data is permanently deleted within 30 days after service completion

In 8+ years of operation, we have maintained a perfect security record with zero data breaches.

4. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active Service Period: During order processing and service delivery
• Post-Service: Up to 30 days after successful completion for quality assurance and support
• Financial Records: Payment information retained for 12 months for accounting purposes only
• Permanent Deletion: All other data permanently deleted after retention period

5. Cookies and Tracking

Our website uses minimal cookies for essential functionality:

• Essential Cookies: Required for website operation and security
• Analytics: Basic anonymous usage statistics to improve our website
• No Tracking Cookies: We do not use advertising or behavioral tracking cookies

6. Third-Party Services

We use minimal third-party services, all with strong privacy protections:

• Payment Processors: Secure, PCI-compliant payment processing (we never store full payment details)
• Email Services: Encrypted email communication platforms
• Hosting: Secure, privacy-focused hosting providers

7. Your Rights (GDPR & Privacy Laws)

You have the following rights regarding your personal data:

• Right to Access: Request a copy of all data we hold about you
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request immediate deletion of your data (except where legally required to retain)
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at examblazeinfo@gmail.com. We respond to all requests within 48 hours.

8. International Users

ExamBlaze operates in the United States and serves customers worldwide. By using our services, you consent to the transfer and processing of your information in the United States. We comply with applicable international privacy laws including GDPR for EU users.

9. Children's Privacy

Our services are intended for users 18 years and older. We do not knowingly collect information from individuals under 18. If you are under 18, please have a parent or guardian contact us on your behalf.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a new "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us About Privacy

For privacy questions, concerns, or to exercise your rights:

• Email: examblazeinfo@gmail.com
• WhatsApp: Click to message
• Response Time: Within 48 hours